Return & Replacement Policy
1. Do you have a return policy? Can I return my product after delivery?
Yes. Remedics Global Business Partners / Sellers follow a return policy under which you can return a product if it is damaged, defective, or mismatched.
Return Window: 48 hours from delivery
Return Deadline: Product must reach seller within 10 working days
The returned product will be inspected. If no defect is found, the same product will be returned to the customer.
If eligible, replacement will be shipped to the same address (subject to stock availability).
2. When will returns NOT be accepted?
| i. | Return request after 48 hours |
| ii. | Used or damaged products |
| iii. | Missing packaging or accessories |
| iv. | Damage after opening |
| v. | Misuse or accidental damage |
| vi. | Non-returnable category products |
| vii. | Used consumables |
| viii. | Tampered serial/IMEI numbers |
| ix. | Missing tags |
| x. | Warranty not covered issues |
3. How do I return a product?
Contact us within 48 hours:
๐ง help@remedicsglobal.com
๐ 92500 08111
๐ 10:00 a.m. โ 6:00 p.m. (7 days a week)
Or raise request from My Account at
www.remedicsglobal.com
If replacement is unavailable, a full refund will be issued.
4. Return packaging requirements
Product must be returned with:
- Original box & packaging
- Manufacturer tags
- Accessories
- Free items
- Invoice
5. Return resolution options
| โข | Replacement (subject to stock) |
| โข | Exchange (selected categories) |
| โข | Refund (excluding shipping charges) |
6. Eligible products
Most products are eligible except:
- DTH connections
- Free/complimentary items
7. Video & Damage Policy (Important)
At delivery time:
- Check package condition
- If damaged โ do NOT accept
- Record unboxing video
No video proof = claim may be rejected.
Send proof to: help@remedicsglobal.com
8. Reporting time limit
Must report within 48 hours.
After 48 hours โ DOA certificate required from brand service center.
9. Pickup or courier?
Pickup available in most locations.
Contact:
๐ 92500 08111
๐ง help@remedicsglobal.com
If pickup unavailable โ courier within 10 days.
10. Return charges
Approved returns are FREE.
11. Courier reimbursement
- 10% of order value
- Minimum โน100 โ Maximum โน750
Refund given as Remedics Global Gift Voucher.
12. Cancellation Policy
Prepaid orders โ 6% deduction (payment gateway charges).
13. Return address
Contact support before shipping. Address will be shared after verification.
๐ง help@remedicsglobal.com
๐ 92500 08111
